BFF Addyson is getting baptized at church on Sunday. I got notice today that my mom is coming for the event, since she still hasn't managed to meet the little sweetie.
Oh geeze. I have to make room for her to sleep! Much of the junk we hauled out of what used to be the office got piled up in the guest room. Eh, she's used to my house being a bit of a mess, but I should at least clean off the bed! And clean the guest bathroom. And maybe run the dishwasher. At least the pup got his bath yesterday, so something is already clean!
I'm excited that she's coming to visit, though. She hasn't been over since we had our last sonogram in June, so it'll be fun to show her the progress we've made in acquiring baby gear and stuff for the nursery. Maybe she can figure out how to put the stoller back together...
Friday, August 14, 2009
Wednesday, August 12, 2009
Crib Parts - Lessons in Customer Service
My irritation level just skyrocketed.
Remember how we broke a plastic piece off our crib and I spent two weeks trying to order new parts? I tried contacting the company that made the crib, Child Craft, multiple times. The phone number didn't work, no response to email, no response to the online order? I finally gave up and located another company called Products America that offered the part and ordered it from them. The customer service lady there was awesome, very nice, offered to print off assembly instructions for me, and shipped my part the next day. I had it in my hands two days later, crib is assembled and everybody in the Hall household is happy.
Except apparently Child Craft decided to fill my order and ship my parts on Monday. That wouldn't have irritated me quite so much if they'd communicated with me at all. I have no idea how much they've charged me, as I had requested the part as a miscellaneous item and didn't even know if they stocked them. I received no response to the email or the order. The parts are non refundable. AND come to find out the reason I've gotten no response is because they've been closed for the past two months after being bought out by another company.
I realize I have no actual legal complaint. I placed the order, I gave them a debit card number, they shipped the part. Eventually. My issue here is the customer service. Seriously, if you have an baby and you break a critical part off of you crib are you going to let your kid sleep in an unsafe crib for two months while you wait for a part or are you going to go ahead and make other arrangements? Did it not occur to the company that maybe they should contact the people who have ordered stuff, tell them what was going on and confirm their orders? Better yet, would it have killed them to put a notice on their website that they were temporarily closed and not taking orders for parts?
So with that I'm guessing we're out another $30. I told Greg that it probably wasn't a bad idea to keep some spare parts around, since there's a better than average chance of me breaking it again. But if any of you have a Child Craft drop side crib and break an assembly guide off, let me know. I have extras.
Remember how we broke a plastic piece off our crib and I spent two weeks trying to order new parts? I tried contacting the company that made the crib, Child Craft, multiple times. The phone number didn't work, no response to email, no response to the online order? I finally gave up and located another company called Products America that offered the part and ordered it from them. The customer service lady there was awesome, very nice, offered to print off assembly instructions for me, and shipped my part the next day. I had it in my hands two days later, crib is assembled and everybody in the Hall household is happy.
Except apparently Child Craft decided to fill my order and ship my parts on Monday. That wouldn't have irritated me quite so much if they'd communicated with me at all. I have no idea how much they've charged me, as I had requested the part as a miscellaneous item and didn't even know if they stocked them. I received no response to the email or the order. The parts are non refundable. AND come to find out the reason I've gotten no response is because they've been closed for the past two months after being bought out by another company.
I realize I have no actual legal complaint. I placed the order, I gave them a debit card number, they shipped the part. Eventually. My issue here is the customer service. Seriously, if you have an baby and you break a critical part off of you crib are you going to let your kid sleep in an unsafe crib for two months while you wait for a part or are you going to go ahead and make other arrangements? Did it not occur to the company that maybe they should contact the people who have ordered stuff, tell them what was going on and confirm their orders? Better yet, would it have killed them to put a notice on their website that they were temporarily closed and not taking orders for parts?
So with that I'm guessing we're out another $30. I told Greg that it probably wasn't a bad idea to keep some spare parts around, since there's a better than average chance of me breaking it again. But if any of you have a Child Craft drop side crib and break an assembly guide off, let me know. I have extras.
Tuesday, August 11, 2009
Rule of Multiple Windshields
Those of you who live in Mississippi are probably already aware of this one, but for those of you who don't know:
Chips and cracks in your vehicle's windshield will occur either right before your inspection sticker is due, or after you've gone seven months without a chip and start to feel smug about it. When this happens, the more you complain about it the more likely it is that your second vehicle's windshield will be attacked by a rock and also acquire damage within 24 hours of getting the first one fixed.
And no, I don't want to talk about it.
Chips and cracks in your vehicle's windshield will occur either right before your inspection sticker is due, or after you've gone seven months without a chip and start to feel smug about it. When this happens, the more you complain about it the more likely it is that your second vehicle's windshield will be attacked by a rock and also acquire damage within 24 hours of getting the first one fixed.
And no, I don't want to talk about it.
Catching Up
Things have gotten so boring that I feel like all I ever do here is catch up on the random things that have been going on. Dang I'm boring.
To answer a few lingering questions:
No, I have not received results from my 3 hour glucose test. And no, I'm not about to call and ask for trouble. If they want to torture me any more they can make the effort to call me. Besides, I see Dr. T again next week. I can get them then.
Yes, we finally got the crib put together! Took about 30 seconds after we got the replacement parts put on. I also managed to reassemble the convertible car seat I took apart to clean. The infant seat didn't need to be soaked, it's in darn good shape already. The stroller... Well, I took the cover off to soak it (OxyClean is my friend!) and now I can't seem to get it reattached. It's really clean though. Even the red kool aid stain came out. Which will be awesome, if I can get the stupid thing put back together. Sigh. I will work on that more tomorrow.
Today was my last regular day to keep BFF Addyson. I'll miss seeing her so much, she really is a very good baby. For me. =) But, the reality is that I'm getting to the point where it's hard to pick her up out of her crib and, well, we're both just getting bigger.
Otherwise I have to say that I'm incredibly grateful that I've felt pretty darn good for the past six weeks or so. I realize it may not last a whole lot longer, I'm already starting to feel the tiredness coming back, but after those first few months of misery I'm thankful for every good day I get!
To answer a few lingering questions:
No, I have not received results from my 3 hour glucose test. And no, I'm not about to call and ask for trouble. If they want to torture me any more they can make the effort to call me. Besides, I see Dr. T again next week. I can get them then.
Yes, we finally got the crib put together! Took about 30 seconds after we got the replacement parts put on. I also managed to reassemble the convertible car seat I took apart to clean. The infant seat didn't need to be soaked, it's in darn good shape already. The stroller... Well, I took the cover off to soak it (OxyClean is my friend!) and now I can't seem to get it reattached. It's really clean though. Even the red kool aid stain came out. Which will be awesome, if I can get the stupid thing put back together. Sigh. I will work on that more tomorrow.
Today was my last regular day to keep BFF Addyson. I'll miss seeing her so much, she really is a very good baby. For me. =) But, the reality is that I'm getting to the point where it's hard to pick her up out of her crib and, well, we're both just getting bigger.
Otherwise I have to say that I'm incredibly grateful that I've felt pretty darn good for the past six weeks or so. I realize it may not last a whole lot longer, I'm already starting to feel the tiredness coming back, but after those first few months of misery I'm thankful for every good day I get!
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